Customer Testimonials in Las Vegas NV
Excellent customer service! My service representative Mr. Angel was professional, friendly, and very helpful throughout the entire process. He kept me updated on my vehicle, explained everything clearly, and made sure all of my questions were answered.I truly appreciated the great communication and care. I would definitely recommend him and will return for future service! Prestige Chrysler Jeep service department ROCKS!
Sean was great n called me n text me when parts were in , communication great
I was greeted by an associate with in 3 minutes when I arrived. My service representative was the best. Even though they were extremely busy. While my truck was being serviced my rep made every effort to keep me informed,
Angel greeted me when I drove up. Professional nand concise. Took care of my Ram and explained things that were needed. The service was excellent. The whole team at Prestige Dodge are great. The whole atmosphere is treat the customer with respect. I am glad I came to them and will continue my service there.
Great experience. I pulled into the service bay to get some things done to my truck. Andy the service adviser met me at my truck before I could open my door. He welcomed me by my last name and said they were expecting me. Truck was done on time just as he said. They are now my go to place for my Ram.
Amazing experience. Easily best dealership I've been to. Javon is the man. Everything was transparent and non judgemental. For once I felt like there wasn't any games being played. Was refreshing to say the least. Highly recommend them and Javon to anyone in the market for a Ram/Dodge/Chrysler
Great experience from start to finish! Wilton was amazing. He saved me time by completing my application online, so they could get the bank approval completed before I even arrived. I gave him 3-4 cars I was interested in, so when I showed up he was ready to show me each with no hassle or pressure!
Top marks and bravo. I wouldn’t hesitate to recommend this dealership. I also will be coming back. They’ve definitely earned a long term customer. Andrew is the best sales person I’ve had the pleasure of working with. Manny was great too. Reuben as well. Thanks guys.
Sean help me and was very nice. Made my experience fast and easy. Will definitely go again.
Brian is the service department was great! Made my experience seamless! Amazing communication and fast responses! Thank you!
Angel provided great service! Work completed in a timely manner. Recall taken care of and aux battery replaced which I didn’t even know about.
I came in based on a Jeep I saw online. Lance was my salesman. He was amazing, he listened to what I was looking for and found a Jeep that exceeded my expectations. Alex in finance was just as amazing. He made the signing process smooth, fun and seamless. Overall everyone I encountered down to the cleaning staff was kind and courteous. 10 out of 10 experience.
I came in with an appointment for battery change. Advisor Juan was very helpful. Wait time was appropriate. Thank you.
I brought our jeep in for a recall. I had made an appt and service was done in less time than originally advised. Kimberly was polite and knowledgeable. She answered all my concerns with a smile. Prestige Jeep has a very welcoming vibe.
Had my first service completed on Ram 1500 and everything was excellent from scheduling to completion. Service advisor Kimberly did a great job of communicating. Highly recommended!
Andrew Harper/bowers was my salesman and did an amazing job. We worked a deal I felt was fair for both of us. Top tier service as he made me very comfortable with the process. As a dealership I was asked multiple times if I was ok or needed anything even though I already was working with someone. This shows the importance of their customers
Took my Jeep into Prestige for a recall inspection and repair. Brian met me as soon as I arrived, listened to my concerns, and got the vehicle into service right away. He kept me informed of the status throughout the day and advised as soon ad it was complete. Really appreciated the excellent customer service and communication. Highly recommend.
Dealership was great. We were greeted as we walked in asked how they could help us. I was introduced to our sales rep Wilton. He was awesome. I told him the car we wanted to look at and he went and grabbed it, took us for a ride answered all of our questions. We were offered water and then sat down to discuss the car. Well we bought the car. Would highly recommend Wilton. The manager Jeffrey also came out and greeted us. Very happy with our experience!!
Angel was really professional and helpful, the dealership is new and spacious, Customer service and all other service is definitely top of the line. Prices are realistic and forward, the only downside is no complimentary wash afterwards.
Very friendly and professional. Their new facilities are clean and spacious; easy to get in and out easily, especially the service area.
Angel was very helpful and kept me updated on everything that was happening with my jeep
Will and everyone involved in my experience were friendly and efficient. They had exactly what I was looking for amd got me the best possible trade in value for my trade in.
Courteous and professional. They were considerably fast with what I needed done. I’ll or sure go back for all my jeep needs.
This dealership has a new showroom and a great inventory to select from. I’ve purchased 4 vehicles from them now over the years and their sales team and management is unrivaled. They’re willing to work to give you an amazing deal while finding the right vehicle for your needs. They also gave me more for my trade-in than anywhere else. Highly recommend.
The team at Prestige was top notch. Was open and honest throughout the process, did not pressure and allowed for us to take the time to make the best choice for us. Highly recommend them to anyone looking to buy a new vehicle.
The service department was very professional. They were able to fix my EV vehicle and they provided an Uber as a shuttle.
Service department was very courteous, thorough, and appreciative of my business / relationship. I highly recommend Prestige.
My first time here at the New Prestige Service Repair Shop Brian and the entire Prestige team took great care of me and my vehicle Thank you again for your service support and efficiency
‼️BUYER BEWARE – DO NOT TRUST THIS DEALERSHIP WITH YOUR PERSONAL INFORMATION.‼️
My experience with Prestige Chrysler Dodge Jeep Ram was beyond unacceptable, and I believe every potential customer deserves to know what happened.
We purchased a vehicle for $100,000 and paid for it outright. We wrote a personal check, which the dealership accepted without issue, and the vehicle was purchased in the name of our trust. As part of the trust paperwork, I had to provide my Social Security number for tax purposes.
The following day, the dealership called asking to run my credit to “verify my identity.” I told them ... Read More DealerRater - Jul 29, 2026
Andy is great!!! Very helpful throughout the ordeal as it was not regular maintenance, it was emergency
Juan was a great service manager. I didn’t get the vehicle runner but he was good. Created me , let Juan know we had arrived. Took the vehicle to be serviced and then returned it after the service was finished. My jeep was in for a recall. A couple of hours and service finished.
My Jeep was called in for a recall and they had me in and out of service much sooner than 3-4 hours. The best dealership in North Nevada employed by the most caring loving employees who treated me like a family member. Five star treatment by everyone from vehicle drop off to their customer service agent who informed me of every step service was making in my 2024 Jeep with SMS messages phone calls and they even send you videos of your video to watch your service maintenance progress. My mechanic was extremely helpful and very knowledgeable and super nice. A ... Read More DealerRater - Jul 28, 2026
I have been coming to this dealership for years, and the customer service is always exceptional. The new location is very welcoming, and my experience this time was just as great. Nick was my service technician, and he exceeded my expectations. He provided me with a timeframe for my car’s maintenance, and my vehicle was completed earlier than expected. I truly appreciate the great communication and excellent service. If you need maintenance for your vehicle and want great customer service, look no further! Ask for Nick or Sean you won’t be disappointed!
Excellent experience! My service advisor Brian, was communicative the entire time my vehicle was there responded in seconds. My automotive technician was Kyle. An experienced and knowledgeable technician, Kyle walked me through the entire repair process and informed me when the parts had arrived. Thank you Brian and Kyle!
My service advisor was Sean B. Other than being a very likeable guy, Sean also provided excellent service and kept me informed of all the details of repair and costs for my vehicle. Highly recommend 10 out of 10. -Jim Holmes
My sell person,Aaron was excellent he checked all the boxes regarding my concerns and needs for the purchase of my vehicle. Working with Prestige was beyond my expectations. From Drew the service representative to Arron sales representative to the finance manager the experience was above five star.
Very good service they keep you informed and Andy is very good with communication you don’t have to guess what is going on with your vehicle
Pleasant experience at prestige I would recommend them very nice people there and nice location
It was a pleasure working with Wilton and Randy. They both have great customer service. We will definitely recommend this dealership
Had a good experience with Tom and the rest of team. Was in and out in a reasonable amount of time for my deal.
Very clean and well organized. Dealt with my appointment immediately. Promptly found me a ride home.
I appreciate every past visit and service they provided. They are a good, friendly, professional, productive, and awesome company.
I have a 14 year old car. Always feels like new after service. Thank you Andy Marcu, service advisor, for seeing that our car stays in proper working order. Vey happy with the service I receive. The entire staff is knowledgeable and welcoming. Your new building in Centennial is also impressive and comfortable.
Andy in the service department is top notch. Everything is explained up front, he is clear that if there is an issue encountered, he will contact you before moving forward…yea it’s a little pricey, but mechanics got to eat too…my go to if I have a little extra cash, and I don’t feel like doing it myself
Juan was my service advisor and he kept me informed on the progress on my vehicle, he was polite professional answered all my questions. Messaged me when my vehicle was completed
Fast and courteous. Brian was great. I got my car back the next day...a plus
Great customer service, my service advisor was really kind and helpful. Fast and speedy service as always.
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I couldn’t be happier with my experience at Prestige CDJR. From the moment I walked in, Winston made me feel comfortable and never pressured me into making a decision. He was honest, patient, and took the time to answer all of my questions. He made the entire buying process smooth and stress-free, and worked hard to help me get the best interest rate possible. It really felt like he had my best interests in mind the whole time.
I also want to thank Alex, the finance manager, for making the financing process so easy. He was efficient, professional, and ... Read More DealerRater - Jul 16, 2026
My rating is for the service side of the dealership. Drew in service did absolutely amazing and delivered great customer service throughout the entire service. It really bumped up my overall experience with this dealership.
Great Service Team! Brian in Service is amazing to work with and always able to get me in when needed. Sales Team is awesome as well. Super easy to work with!
Service is great, Matthew worked extremely hard to find the right truck for me! I appreciate his and the sales managers patience!
Great Service Team!! Angel is awesome to work with. I would recommend working with the entire service team
I love this dealership! Not only were they easy to work with and made a wonderful buying experience. The service department was excellent.Kimberly was professional and I got my car serviced quickly. Would totally recommend to anybody looking for a new car.
Drew was exceptional in his knowledge. His approach to service was professional and efficient. His recommendations were effective.
Angel and the tech which provided the service on my vehicle were very professional. They kept me up to date on the status of my car. I will definitely be returning for future service.
Thanks to Sean and the Prestige service team for helping me salvage a messy situation when my 2916 minivan broke down due to overheating north of Las Vegas while I was returning home after trip with my family. He provided diagnostic results and cost estimates that helped me evaluate repair options. I appreciated his regular updates.
I recently purchased a 2022 ram @500 from CarMax and had it serviced at the dealership, my service advisor is Brian. Everything went smooth from check in, communication during the work and check out. The dealership paid for my Uber/Lyft home. I will go back to this dealer for service again.
The customer service with Sean and the rest of the staff went great. Will definitely be returning for future service.
Sales, Managers and Finance were some of the best interactions when buying a new vehicle. Absolutely friendly and engaged.
Good service. Timely and reasonable. I will definitely return. Brian is a very knowledgeable service advisor.
"Had an absolutely awesome experience! The service team was excellent, got my car in and out quickly, and kept me informed the whole time. Highly recommend!" "Angel A. Five Stars!'
Thank you for your help getting me into a new vehicle that I wanted.your sales team was awesome in helping the process go smoothly, thank you for everything
Sales and financing have always been very helpful and made our purchases of a new vehicle smoothly and quickly
Very happy with the service provided by Drew. Appreciate the service maintenance updates. Thank you!
Went in for a service appointment and received excellent customer care. Drew is an awesome service rep who always takes care of his customers. In addition, repairs or services to my vehicle are done correctly and quickly.
Aaron give us a Really good customer service and he answer all our questions and help us recommended 100 % thank you again see you soon
The service and easygoing low pressure sales experience was great. Both Jeffrey, the manager and Miguel my sales person took great care of me. They make a sometimes difficult process enjoyable! I do have some after purchase care that needs to be addressed and they have already set me up with the care needed. This is my go to Ram/ Dodge dealer now!!!!
Great Experience,Great Deals,Great Stuff, Very Helpful And Kowledgeable On Your Needs Thanks Prestige Chrysler Jeep Dodge Dealership!
Took our 2025 Grand Cherokee for recall work. Staff pleasant and helpful. Met Angel who is now our service advisor. Car done in a timely manner. My only complain is that, cell ph. number for our advisor goes to some weird robotic instructions.if he can’t answer. My message did not reach Angel. Need to correct that. Angel made aware who was very polite and helpful.
I have had Prestige preform services on several of my vehicles over the last several years. Everyone that I have delt with has always been top notch and the work has been excellent Thank you Angel for your help. I love the new dealership
I highly recommend prestige ram. My family and I have purchased a few vehicles here. They just opened a brand new dealership. and to be honest, their customer service is untouchable. I bought my newest truck here. And the main reason I am writing this review is because of their service department. My service advisor is Nicholas Heminger. He is very knowledgeable and they don’t try to price gouge you. They are actually very reasonable for a service department at the car dealership. Long story short I will always go to prestige Dodge Ram for all of my vehicles ... Read More DealerRater - Jul 1, 2026
The team at the dealership was wonderful especially Andrew Rinkovsky, he made me feel like part of the family and I really do appreciate everything that he's done. That goes for the rest of the the dealership as well thank you for everything.
Drew in the service department is a godsend. When my 20 year old car stalled and I towed it into service, he had to give me the unfortunate sticker shock of the repair costs. Luckily, he gave me a very fortunate escape plan to get me into a new car and sell my old car, and he went above and beyond to give me a forward looking outlook for my unfortunate situation. Thanks again Drew and Prestige!
Service is very efficient and organized. Juan H. is the best I’ve worked with.
Service was nice and kept in touch via text much appreciated thanks was shocked I bought a 2026 Laramie march 21st and both batteries needed replaced already
Excellent customer service 😉😉 Love the uber service. Very friendly and Patient staff new facility looks awesome
Good service. They offer Uber forward and back to pick up my vehicle on the shop. Friendly employees
Always excellent customer service. Andrew Rinkovsky always takes care of all my cars. Been going to this dealer for service for over 3 years now and my experience has always been beyond amazing.
The new building is clean and welcoming, all of the staff were very helpful and friendly. Special shout out to Hailey for getting the process started, Andrew Bowers for the patience and helping me get into my new dream truck, and also shout out to Davy Orozco for the excellent service to my truck! Will be coming back!
Andy Marcu is always professional and highly knowledgeable. I ask for him every time I get service on my Car. Highly recommend asking for Andy. Work is always complete to satisfaction.
This is my 3rd Ram purchase and all have been absolutely wonderful. I brought my 2025 Ram 1500 in for an oil change. Went outside “just to look” and got talking with Miguel and Niko. They found a 2026 Ram with the options I was wanting that my current truck was lacking. They were great to work with! Had no issues with financing or the signing of the documents. Everyone was personable and professional. I love the new location, service is so much easier to get in and out of! I would definitely recommend Prestige CDJ!
My 2021 Jeep gladiator batteries went bad for the second time in a year and a half. I sent Prestige a message and they called me back before I could even read the auto response. They got me set up with an appointment within a couple days, and we're great about letting me come in a bit later since I work. I received video and text updates on the inspections they were doing on the truck and they were done very early the next day. I've been dealing with Prestige for years now with other vehicles, and it astonishes ... Read More DealerRater - Jun 25, 2026
They worked with us to go over all of the available options and made sure we were 110% satisfied with the end result. Andrew, the sales person, went above and beyond.
Love the new location. Sean, my service rep on two of my vehicles over the past week, wax amazing! He was super attentive and provided first class customer service!
Always pleasant to work with, friendly and will do whatever is needed to get you back on the road.
They always take care of my service needs on very short notice… always a pleasure walking thru the lot while waiting … great selections too
Efficient and accommodating. Good pricing and fair deals. Had exactly what we were looking for.
They have great customer service. Everyone greets you when you come in for service and it’s a very welcoming atmosphere. I tend to wait for my service to be done, because I can set up in there with my laptop in there comfy spacious waiting area, drink some good coffee and even eat a donut. 🙂
Repaired the problems, that our last shop couldn't fix , with two visits ! professional, knowledgeable, with pics and videos of work that needed to be done! We had an extended warranty that covered 60% percent of work! With this company and the work that was completed! I would have been happy to pay for the services without the warranty! Thanks again for doing the job right!
The service was very responsive, communicative, and overall very accommodating. I would absolutely recommend them for servicing your vehicle or buying a new vehicle.
Beware! Prestige is not a place this retired veteran would recommend. I purchased a truck from Prestige one month ago, the sticker price on this vehicle was $98.5K (not what I paid). The salesman Jovan was a very nice and personable individual and seems very genuine. Vehicle has been in for service 5 times in one month (1900 miles).One week after purchase the check engine light came on, over last couple weeks I’ve had so many lights I lost count. After I got truck back the first time the check engine light came back within five miles of driving. I ... Read More DealerRater - Jun 2, 2026
While we love our truck, but DON'T BUY FROM THEM! We are now going to have to file complaints with FTC and Attorney General and Nevada DMV for Deceptive Trade! Ultimately we will have to sue them as well! The word CRIMINALS come to mind..................just saying!
It has been 9 months and Tens of THOUSANDS of dollars to fix my Charger and it's still not fixed. We were not listened to, when appointments were made, they were not kept and it would take more time for them to get around to just looking at it. I asked for an escalation to higher management to help fix it and that request was not honored. Several misdiagnosis later and the same problem is happening. There was a lot of deflecting and less actual problem solving. Awful customer service and this only scratches the service. Beware.
Now that our deal is done, the loan is funded and there is no "unwinding the deal" or "I need you to bring the Jeep back", let me tell you our experience at Prestige CDJR.
We came in to buy a 2015 Jeep Grand Cherokee from Emily. Seemed like a like girl when we were chatting via text and phone prior to us buying the Jeep and signing on the dotted line.
We picked the Jeep up on a Friday. One the test drive we found some issues with me, suspension was making loud clunking sounds and ... Read More DealerRater - May 6, 2026
I had an extremely frustrating experience with this dealership and would strongly advise others to think twice before bringing their vehicle here.
What should have been a simple repair from a minor accident—a broken rim and blown tire—turned into a month-long ordeal. They initially ordered the wrong rim, and even after receiving the correct one, it took over a week just to install it. To make matters worse, the new rim was scratched during installation. I was then asked whether I wanted them to fix the damage or just take my truck back after they had already kept ... Read More DealerRater - Apr 15, 2026
Breana Romano was great to deal with; she was patient and went the extra mile to assist us with our search for a used car. Even after we had originally changed our mind regarding a car we were interested in buying, she was still helpful and tried to be accommodating. In the end, she helped us get a great car. She and the team were friendly and helpful, including when we brought children in with us. If you need a car, Breana was great, and you should go see her.
i want to give 5 stars to Emily Rodriguez and Randy her manager for the superb customer service while i trade my old vehicle . all advice and knowledge and more important for treating me like family . mentioning that i have bought multiple vehicles at CJDR and always attention has been 5 stars. thank you EMILY , RANDY and the rest of the team .
Joy ride at 1am Sunday! I took my truck into Prestige on Saturday morning, at 8am, 6/28/25. I was contacted on Monday night, after closing, by text, and told that they just got it, and not able to find a problem. 6/30/25. Then. I check my security app. My truck was being driven around in Centennial Hills between Saturday evening and Sunday at 1 22 am morning.. 1 in the morning on Sunday! This is the KARR app, it does not lie. I cannot get answers from anyone, they refuse to explain, I'm exploring legal actions.
Discovered a damaged rear bumper on the 2021 JEEP. Never noticed when I did my final walk around. Went back two days later to ask for picture reviews since it was used and purchased by them. I received no help or consideration. They took the position that I purchased AS IS and must have done the damage myself. Suggested to be fair they provide me a replacement bumper and I would pay the cost to have it reinstalled. a 50=50 proposition. The fact is this did occur on their property or they bought it that way. So obviously its BUYER BEWARE and ... Read More DealerRater - Jun 10, 2025
Took my Ram 1500 in at 7:30 am for an appt I made weeks ago for an oil change and recall- was put on hold when making appt. to ensure they would have recall part in stock when I came. I was told today my truck would be done after lunch. I heard nothing all day and called at 3:30, 4:30, 5:15, inquiring on truck since they close at 6 and I needed my truck. All they would do is leave message for service advisor and tell me my truck was in process. Finally at 5:30 I get a call telling me they don't have the ... Read More DealerRater - Jun 9, 2025